{"id":3221,"date":"2025-02-04T15:23:12","date_gmt":"2025-02-04T14:23:12","guid":{"rendered":"https:\/\/www.leier.sk\/?page_id=3221"},"modified":"2025-02-04T15:27:40","modified_gmt":"2025-02-04T14:27:40","slug":"reklamacny-poriadok","status":"publish","type":"page","link":"https:\/\/www.leier.sk\/en\/reklamacny-poriadok\/","title":{"rendered":"Reklama\u010dn\u00fd poriadok pre pr\u00edpad \u017ee kupuj\u00faci je spotrebite\u013e"},"content":{"rendered":"<h2 class=\"wp-block-heading\">I. V\u0161eobecn\u00e9 ustanovenia<\/h2>\n\n\n\n<p>Reklama\u010dn\u00fd poriadok je neoddelite\u013enou s\u00fa\u010das\u0165ou&nbsp;V\u0161eobecn\u00fdch obchodn\u00fdch podmienok&nbsp;(\u010falej jen &#8222;VOP&#8220;) Pred\u00e1vaj\u00faceho a opisuje postup, ak\u00fdm sp\u00f4sobom pristupova\u0165 pri reklam\u00e1cii tovaru nadobudnut\u00e9ho od Pred\u00e1vaj\u00faceho.<br><br>Kupuj\u00faci, ktor\u00fdm je spotrebite\u013e, je povinn\u00fd sa zozn\u00e1mi\u0165 s Reklama\u010dn\u00fdm poriadkom a V\u0161eobecn\u00fdmi obchodn\u00fdmi podmienkami e\u0161te pred objednan\u00edm tovaru. Z\u00e1rove\u0148 kupuj\u00faci berie na vedomie, \u017ee je povinn\u00fd poskytn\u00fa\u0165 Pred\u00e1vaj\u00facemu potrebn\u00fa s\u00fa\u010dinnos\u0165 pre vybavenie reklam\u00e1cie, v opa\u010dnom pr\u00edpade sa lehoty adekv\u00e1tne predl\u017euj\u00fa o \u010das, v ktorom kupuj\u00faci neposkytol po\u017eadovan\u00fa s\u00fa\u010dinnos\u0165.<br><br>Uzavret\u00edm k\u00fapnej zmluvy a prevzat\u00edm tovaru od pred\u00e1vaj\u00faceho kupuj\u00faci s\u00fahlas\u00ed s t\u00fdmto Reklama\u010dn\u00fdm poriadkom. Defin\u00edcie pojmov obsiahnut\u00e9 v tomto Reklama\u010dnom poriadku maj\u00fa prednos\u0165 pred defin\u00edciami vo VOP, pokia\u013e ide o&nbsp;vybavovanie reklam\u00e1cie. Pokia\u013e tento Reklama\u010dn\u00fd poriadok pojem nedefinuje, ch\u00e1pe sa vo v\u00fdzname, v akom je definovan\u00fd vo VOP. Ak nie je definovan\u00fd ani tam, ch\u00e1pe sa vo v\u00fdzname, v akom ho u\u017e\u00edvaj\u00fa platn\u00e9 a \u00fa\u010dinn\u00e9 pr\u00e1vne predpisy.<br><br>Prevzat\u00edm tovaru je okamihom prevzatia tovaru spotrebite\u013eom od pred\u00e1vaj\u00faceho resp. prevzatie od dopravcu.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">II. D\u013a\u017eka z\u00e1ruky<\/h2>\n\n\n\n<p>Ako doklad o z\u00e1ruke vystavuje pred\u00e1vaj\u00faci ku ka\u017ed\u00e9mu zak\u00fapen\u00e9mu tovaru n\u00e1kupn\u00fd doklad (fakt\u00fara) so z\u00e1konom uveden\u00fdmi v\u0161etk\u00fdmi potrebn\u00fdmi \u00fadajmi pre uplatnenie z\u00e1ruky.<\/p>\n\n\n\n<p>Na v\u00fdslovnu \u017eiados\u0165 kupuj\u00faceho pred\u00e1vaj\u00faci poskytne z\u00e1ruku p\u00edsomnou formou (z\u00e1ru\u010dn\u00fd list).<\/p>\n\n\n\n<p>Z\u00e1ru\u010dn\u00e1 doba za\u010d\u00edna plyn\u00fa\u0165 z\u00e1sadne d\u0148om prevzatia tovaru kupuj\u00facim.\u00a0<\/p>\n\n\n\n<p>Z\u00e1ru\u010dn\u00e1 doba je:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>u nov\u00e9ho tovaru 24 mesiacov, ak neustanovuje osobitn\u00fd pr\u00e1vny predpis lehotu dlh\u0161iu;<\/li>\n<\/ul>\n\n\n\n<p>D\u013a\u017eka z\u00e1ru\u010dnej doby je v\u017edy vyzna\u010den\u00e1 na z\u00e1ru\u010dnom liste (v st\u013apci z\u00e1ruka), ak sa tento vystavuje. Z\u00e1ru\u010dn\u00e1 doba sa sklad\u00e1 zo z\u00e1konnej lehoty (24 mesiacov) a pr\u00edpadne pred\u013a\u017eenej z\u00e1ru\u010dnej lehoty, ak ju Pred\u00e1vaj\u00faci osobitne poskytuje.&nbsp;<\/p>\n\n\n\n<p>Z\u00e1ru\u010dn\u00e1 doba sa predl\u017euje o dobu, po ktor\u00fa bol tovar v reklam\u00e1cii. Pr\u00e1va zo zodpovednosti za chyby tovaru, pre ktor\u00e9 plat\u00ed z\u00e1ru\u010dn\u00e1 doba, zanikn\u00fa, ak neboli uplatnen\u00e9 v z\u00e1ru\u010dnej dobe.&nbsp;<br>&nbsp;&nbsp;<br>Kupuj\u00facemu spotrebite\u013eovi sa v r\u00e1mci z\u00e1konnej z\u00e1ru\u010dnej lehoty reklam\u00e1cie riadia z\u00e1konom \u010d 40\/1964 Zb., Ob\u010diansky z\u00e1konn\u00edk a z\u00e1konom \u010d.&nbsp;250\/2007 Z. z, o ochrane spotrebite\u013ea, obidva z\u00e1kony v platnom a \u00fa\u010dinnom znen\u00ed, s prihliadnut\u00edm k spresneniam v tomto Reklama\u010dnom poriadku. U pred\u013a\u017eenej z\u00e1ru\u010dnej lehoty sa reklam\u00e1cie riadia v\u00fdhradne t\u00fdmto Reklama\u010dn\u00fdm poriadkom.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">III. Z\u00e1ru\u010dn\u00e9 podmienky<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">1. Kontrola tovaru pri prevzat\u00ed<\/h3>\n\n\n\n<p>Kupuj\u00facemu, spotrebite\u013eovi je odpor\u00fa\u010dan\u00e9, aby bezprostredne pri dodan\u00ed prekontroloval spolu s dopravcom stav z\u00e1sielky tovaru pod\u013ea prilo\u017een\u00e9ho prepravn\u00e9ho listu. Kupuj\u00faci je opr\u00e1vnen\u00fd odmietnu\u0165 prevzatie z\u00e1sielky, ktor\u00e1 nie je v zhode s k\u00fapnou zmluvou, s t\u00fdm, \u017ee z\u00e1sielka je napr. ne\u00fapln\u00e1 alebo po\u0161koden\u00e1. Pokia\u013e takto po\u0161koden\u00fa z\u00e1sielku kupuj\u00faci od prepravcu prevezme, je nevyhnutn\u00e9 po\u0161kodenie pop\u00edsa\u0165 v odovzd\u00e1vacom protokole prepravcu.<br><br>Ne\u00fapln\u00fa alebo po\u0161koden\u00fa z\u00e1sielku je nutn\u00e9 okam\u017eite ozn\u00e1mi\u0165 e-mailom na adresu:&nbsp;leier@leier.sk sp\u00edsa\u0165 s dopravcom \u0161kodov\u00fd protokol a tento bez zbyto\u010dn\u00e9ho odkladu zasla\u0165 e-mailom, alebo po\u0161tou pred\u00e1vaj\u00facemu.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Uplatnenie reklam\u00e1cie<\/h3>\n\n\n\n<p>Miestom pre uplatnenie reklam\u00e1cie je Leier Baustoffe SK s.r.o., s\u00eddlom Pribylinsk\u00e1 3, 831 04 Bratislava, I\u010cO: 35&nbsp;890 509 Kontaktn\u00e9 \u00fadaje: e-mail: <a href=\"mailto:leier@leier.sk\">leier@leier.sk<\/a> tel.: +421 2 431 91&nbsp;751<\/p>\n\n\n\n<p>\u00a0Kupuj\u00faci m\u00f4\u017ee vadn\u00fd tovar na reklam\u00e1ciu zasla\u0165 prepravnou slu\u017ebou na adresu pred\u00e1vaj\u00faceho uveden\u00fa v\u00a0tomto bode vy\u0161\u0161ie. Reklamovan\u00fd tovar by mal by\u0165 d\u00f4kladne zabezpe\u010den\u00fd, aby nedo\u0161lo v priebehu prepravy k jeho po\u0161kodeniu, bal\u00edk by mal by\u0165 ozna\u010den\u00fd vidite\u013ene &#8222;REKLAM\u00c1CIA&#8220; a obsahova\u0165: reklamovan\u00fd tovar vr\u00e1tane pr\u00edslu\u0161enstva. \u010ealej Pred\u00e1vaj\u00faci odpor\u00fa\u010da prilo\u017ei\u0165 k\u00f3piu dokladu o zak\u00fapen\u00ed \u010di in\u00fdm vhodn\u00fdm sp\u00f4sobom dolo\u017ei\u0165 z\u00e1ruku tovaru, podrobn\u00fd popis z\u00e1vady a dostato\u010dn\u00e9 kontaktn\u00e9 \u00fadaje kupuj\u00faceho (najm\u00e4 spiato\u010dn\u00e1 adresa a tel. \u010d\u00edslo). Taktie\u017e odpor\u00fa\u010dame zvoli\u0165 si po\u017eadovan\u00fd sp\u00f4sob vybavenia reklam\u00e1cie (oprava, v\u00fdmena, dobropis).<\/p>\n\n\n\n<p>Pred\u00e1vaj\u00faci vyd\u00e1 kupuj\u00facemu p\u00edsomn\u00e9 potvrdenie reklam\u00e1cie o tom, kedy bola reklam\u00e1cia uplatnen\u00e1, \u010do je jej obsahom, ak\u00fd sp\u00f4sob vybavenia reklam\u00e1cie je po\u017eadovan\u00fd, a to bezprostredne po prijat\u00ed reklam\u00e1cie. V pr\u00edpade uplatnenia reklam\u00e1cie je potvrdenie vo v\u0161etk\u00fdch pr\u00edpadoch zaslan\u00e9 e-mailom. Potvrdenie sl\u00fa\u017ei iba ako doklad o prijat\u00ed reklam\u00e1cie. Stav tovaru, v ktorom Kupuj\u00faci odovzdal tento tovar Pred\u00e1vaj\u00facemu, bude pos\u00faden\u00fd v r\u00e1mci reklama\u010dn\u00e9ho konania.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. V\u00fdluky<\/h3>\n\n\n\n<p>Poru\u0161en\u00edm ochrannej pe\u010date, informat\u00edvnej n\u00e1lepky \u010di s\u00e9riov\u00e9ho \u010d\u00edsla sa kupuj\u00faci vystavuje riziku zamietnutia reklam\u00e1cie, iba\u017ee k&nbsp;po\u0161kodeniu d\u00f4jde pri obvyklom pou\u017e\u00edvan\u00ed. Pe\u010date a s\u00e9riov\u00e9 \u010d\u00edsla s\u00fa neoddelite\u013enou s\u00fa\u010das\u0165ou produktu a nijako neobmedzuj\u00fa pr\u00e1vo z\u00e1kazn\u00edka tovar pou\u017e\u00edva\u0165 a manipulova\u0165 s n\u00edm v plnom rozsahu toho, k \u010domu je tovar ur\u010den\u00fd. &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<br><br>Z\u00e1ruka sa nevz\u0165ahuje na po\u0161kodenia vzniknut\u00e9 (v pr\u00edpade, \u017ee tak\u00e1to \u010dinnos\u0165 nie je \u010dinnos\u0165ou obvyklou a pritom nie je zak\u00e1zan\u00e1 v&nbsp;prilo\u017eenom n\u00e1vode na&nbsp;pou\u017eitie):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>mechanick\u00fdm po\u0161koden\u00edm tovaru,<\/li>\n\n\n\n<li>pou\u017e\u00edvan\u00edm tovaru v podmienkach, ktor\u00e9 neodpovedaj\u00fa svojou teplotou, pra\u0161nos\u0165ou, vlhkos\u0165ou, chemick\u00fdmi a mechanick\u00fdmi vplyvmi prostredia, ktor\u00e9 je priamo predajcom alebo v\u00fdrobcom ur\u010den\u00e9,<\/li>\n\n\n\n<li>neodbornou in\u0161tal\u00e1ciou, zaobch\u00e1dzan\u00edm, obsluhou, alebo zanedban\u00edm starostlivosti o tovar,<\/li>\n\n\n\n<li>tovar bol po\u0161koden\u00fd nadmern\u00fdm za\u0165a\u017eovan\u00edm alebo pou\u017e\u00edvan\u00edm v rozpore s podmienkami uveden\u00fdmi v dokument\u00e1cii alebo v\u0161eobecn\u00fdmi z\u00e1sadami,<\/li>\n\n\n\n<li>tovar, ktor\u00fd bol upravovan\u00fd z\u00e1kazn\u00edkom (n\u00e1tery, oh\u00fdbanie at\u010f.), ak vznikla chyba v d\u00f4sledku tejto \u00fapravy,<\/li>\n\n\n\n<li>tovar bol po\u0161koden\u00fd pr\u00edrodn\u00fdmi \u017eivlami alebo vy\u0161\u0161ou mocou,<\/li>\n\n\n\n<li>pou\u017eit\u00edm nespr\u00e1vneho alebo neorigin\u00e1lneho spotrebn\u00e9ho materi\u00e1lu, ani na pr\u00edpadn\u00e9 \u0161kody v d\u00f4sledku toho vzniknut\u00e9, pokia\u013e tak\u00e9 pou\u017eitie nie je obvykl\u00e9 a pritom nebolo vyl\u00fa\u010den\u00e9 v prilo\u017eenom n\u00e1vode k pou\u017eitiu.<\/li>\n<\/ul>\n\n\n\n<p>Tieto obmedzenia neplatia, ak boli vlastnosti tovaru, ktor\u00e9 s\u00fa v\u00a0rozpore s\u00a0vy\u0161\u0161ie uveden\u00fdmi podmienkami, kupuj\u00facim a pred\u00e1vaj\u00facim v\u00fdslovne dohodnut\u00e9, vymienen\u00e9 alebo pred\u00e1vaj\u00facim deklarovan\u00e9, pr\u00edpadne je mo\u017en\u00e9 o\u010dak\u00e1va\u0165 vzh\u013eadom na vykon\u00e1van\u00fa reklamu alebo obvykl\u00e9mu sp\u00f4sobu pou\u017eitia tovaru.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Zis\u0165ovanie chyby<\/h3>\n\n\n\n<p>Tovar zaslan\u00fd k reklam\u00e1cii bude testovan\u00fd iba na chybu uveden\u00fa kupuj\u00facim (v reklama\u010dnom formul\u00e1ri, v prilo\u017eenom liste s popisom chyby). Pre uvedenie chyby odpor\u00fa\u010dame p\u00edsomn\u00fa formu, \u010d\u00edm sa rozumie taktie\u017e elektronick\u00e1 komunik\u00e1cia.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">IV. Sp\u00f4sob vybavenia reklam\u00e1cie<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">1. Pr\u00e1va spotrebite\u013ea pri uplatnen\u00ed z\u00e1konnej z\u00e1ruky&nbsp;ak ide o chybu odstr\u00e1nite\u013en\u00fa, pr\u00e1vo na bezplatn\u00e9, riadne a v\u010dasn\u00e9 odstr\u00e1nenie chyby, pr\u00e1vo na v\u00fdmenu chybn\u00e9ho tovaru alebo chybnej s\u00fa\u010diastky, ak to nie je vzh\u013eadom k povahe chyby ne\u00famern\u00e9. Ak nie je&nbsp; tak\u00fdto postup mo\u017en\u00fd, m\u00e1 pr\u00e1vo na primeran\u00fa z\u013eavu z k\u00fapnej ceny alebo odst\u00fapenia od k\u00fapnej zmluvy,<\/h3>\n\n\n\n<p>ak ide o chybu neodstr\u00e1nite\u013en\u00fa br\u00e1niacu riadnemu u\u017e\u00edvaniu tovaru, pr\u00e1vo na v\u00fdmenu chybn\u00e9ho tovaru alebo odst\u00fapenia od k\u00fapnej zmluvy, rovnak\u00e9 pr\u00e1va spotrebite\u013eovi patria, ak ide s\u00edce o&nbsp;odstr\u00e1nite\u013en\u00e9 chyby, ak v\u0161ak kupuj\u00faci nem\u00f4\u017ee pre op\u00e4tovn\u00e9 vyskytnutie chyby po oprave alebo pre v\u00e4\u010d\u0161\u00ed po\u010det ch\u00fdb vec riadne u\u017e\u00edva\u0165. Za op\u00e4tovn\u00e9 vyskytnutie chyby sa pova\u017euje najm\u00e4, ak rovnak\u00e1 chyba br\u00e1niaca riadnemu u\u017e\u00edvaniu, ktor\u00e1 bola v z\u00e1ru\u010dnej dobe u\u017e najmenej dvakr\u00e1t odstra\u0148ovan\u00e1, sa vyskytne znovu. V\u00e4\u010d\u0161\u00edm po\u010dtom ch\u00fdb sa rozumie, ak m\u00e1 vec s\u00fa\u010dasne aspo\u0148 tri chyby br\u00e1niace jej riadnemu u\u017e\u00edvaniu, ak ide o&nbsp;in\u00e9 chyby neodstr\u00e1nite\u013en\u00e9 a&nbsp; spotrebite\u013e nepo\u017eaduje v\u00fdmenu veci, m\u00e1 pr\u00e1vo na primeran\u00fa z\u013eavu z k\u00fapnej ceny alebo odst\u00fapenie od k\u00fapnej zmluvy.<\/p>\n\n\n\n<p>Vo\u013ebu sp\u00f4sobu vybavenia reklam\u00e1cie vykon\u00e1 kupuj\u00faci. Pred\u00e1vaj\u00faci na nevhodnos\u0165 vo\u013eby kupuj\u00faceho upozorn\u00ed a navrhne vhodn\u00fd sp\u00f4sob (najm\u00e4 v&nbsp;pr\u00edpade, ke\u010f kupuj\u00faci vy\u017eaduje sp\u00f4sob t\u00fdkaj\u00faci sa odstr\u00e1nite\u013enej chyby, ale pred\u00e1vaj\u00faci zist\u00ed, \u017ee ide o chybu neodstr\u00e1nite\u013en\u00fa). Ak spotrebite\u013e nezvol\u00ed sp\u00f4sob vybavenia reklam\u00e1cie &nbsp;pred\u00e1vaj\u00facim poskytnutej primeranej lehote, zvol\u00ed ho pred\u00e1vaj\u00faci.&nbsp;<br>&nbsp;&nbsp;<br>V pr\u00edpade z\u013eavy nie je mo\u017en\u00e9 nesk\u00f4r reklamova\u0165 tovar pre chybu, za ktor\u00fa bola z\u013eava poskytnut\u00e1.<\/p>\n\n\n\n<p>Ke\u010f je kupuj\u00facim spotrebite\u013e, o reklam\u00e1cii pred\u00e1vaj\u00faci rozhodne ihne\u010f, v zlo\u017eit\u00fdch pr\u00edpadoch do troch pracovn\u00fdch dn\u00ed. Do tejto lehoty sa nezapo\u010d\u00edtava doba primeran\u00e1 pod\u013ea druhu v\u00fdrobku \u010di slu\u017eby potrebn\u00e1 k odborn\u00e9mu pos\u00fadeniu chyby. Reklam\u00e1ciu vr\u00e1tane odstr\u00e1nenia chyby pred\u00e1vaj\u00faci vybav\u00ed bez zbyto\u010dn\u00e9ho odkladu, najnesk\u00f4r do 30 dn\u00ed odo d\u0148a uplatnenia reklam\u00e1cie.&nbsp;Po uplynut\u00ed tejto lehoty sa m\u00e1 za to, \u017ee chyba na veci skuto\u010dne existovala a spotrebite\u013e m\u00e1 rovnak\u00e9 pr\u00e1va, ako by sa jednalo o chybu, ktor\u00fa nie je mo\u017en\u00e9 odstr\u00e1ni\u0165.&nbsp;<\/p>\n\n\n\n<p>Ak si spotrebite\u013e uplatnil reklam\u00e1ciu po\u010das prv\u00fdch 12 mesiacov od k\u00fapy, pred\u00e1vaj\u00faci ju m\u00f4\u017ee zamietnu\u0165 len na z\u00e1klade odborn\u00e9ho pos\u00fadenia. Pred\u00e1vaj\u00faci poskytne spotrebite\u013eovi k\u00f3piu odborn\u00e9ho pos\u00fadenia do 14 dn\u00ed odo d\u0148a vybavenia reklam\u00e1cie. Ak pred\u00e1vaj\u00faci zamietne reklam\u00e1ciu po 12 mesiacoch od k\u00fapy, je povinn\u00fd na doklade o vybaven\u00ed uvies\u0165, komu m\u00f4\u017ee kupuj\u00faci zasla\u0165 v\u00fdrobok na odborn\u00e9 pos\u00fadenie. Ak spotrebite\u013e odborn\u00fdm pos\u00faden\u00edm preuk\u00e1\u017ee zodpovednos\u0165 pred\u00e1vaj\u00faceho za vadu, m\u00f4\u017ee si reklam\u00e1ciu uplatni\u0165 znova. V\u0161etky \u00fa\u010delne vynalo\u017een\u00e9 n\u00e1klady spojen\u00e9 s odborn\u00fdm pos\u00faden\u00edm zn\u00e1\u0161a pred\u00e1vaj\u00faci, ktor\u00fd je povinn\u00fd ich spotrebite\u013eovi uhradi\u0165 do 14 dn\u00ed odo d\u0148a znova uplatnenej reklam\u00e1cie. Znova uplatnen\u00e1 reklam\u00e1cia nem\u00f4\u017ee by\u0165 predajcom zamietnut\u00e1. &nbsp;<br><br>Ak bola reklam\u00e1cia tovaru v z\u00e1konnej z\u00e1ru\u010dnej lehote vybaven\u00e1 v\u00fdmenou tovaru za nov\u00fd, za\u010dne z\u00e1ru\u010dn\u00e1 doba plyn\u00fa\u0165 znova od d\u00e1tumu vybavenia reklam\u00e1cie.<br><br>Pred\u00e1vaj\u00faci vyd\u00e1 kupuj\u00facemu spotrebite\u013eovi p\u00edsomn\u00e9 potvrdenie o tom, kedy bola reklam\u00e1cia uplatnen\u00e1, \u010do je jej obsahom, ak\u00fd sp\u00f4sob vybavenia reklam\u00e1cie je po\u017eadovan\u00fd, a to emailom bezprostredne od prijatia reklam\u00e1cie, \u010falej potvrdenie o d\u00e1tume a sp\u00f4sobe vybavenia reklam\u00e1cie, vr\u00e1tane potvrdenia o preveden\u00ed opravy a &nbsp;dobe trvania reklam\u00e1cie, pr\u00edpadne od\u00f4vodnenie zamietnutia reklam\u00e1cie.<br><br>Kupuj\u00faci m\u00e1 pr\u00e1vo na \u00fahradu nevyhnutn\u00fdch n\u00e1kladov (najm\u00e4 po\u0161tovn\u00e9ho, ktor\u00e9 uhradil pri odosielan\u00ed reklamovan\u00e9ho tovaru), ktor\u00e9 mu vznikli v s\u00favislosti s uplatnen\u00edm opr\u00e1vnen\u00fdch pr\u00e1v zo zodpovednosti za chyby (odpor\u00fa\u010dame po\u017eiada\u0165 najnesk\u00f4r do 30 dn\u00ed po vybaven\u00ed reklam\u00e1cie \u2013 z\u00e1konn\u00e1 lehota t\u00fdm nie je dotknut\u00e1) a boli vynalo\u017een\u00e9 skuto\u010dne a \u00fa\u010delne. V pr\u00edpade odst\u00fapenia od zmluvy z d\u00f4vodu chyby veci m\u00e1 spotrebite\u013e tie\u017e pr\u00e1vo na \u00fahradu n\u00e1kladov k tomuto odst\u00fapeniu.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Zhoda s k\u00fapnou zmluvou<\/h3>\n\n\n\n<p>V pr\u00edpade, \u017ee tovar pri prevzat\u00ed kupuj\u00facim nie je v zhode s k\u00fapnou zmluvou (\u010falej len &#8222;rozpor s k\u00fapnou zmluvou&#8220;), m\u00e1 kupuj\u00faci pr\u00e1vo na to, aby pred\u00e1vaj\u00faci bezplatne a bez zbyto\u010dn\u00e9ho odkladu vec uviedol do stavu zodpovedaj\u00faceho k\u00fapnej zmluve, a to pod\u013ea po\u017eiadavky kupuj\u00faceho bu\u010f v\u00fdmenou veci, alebo jej opravou. Ak nie je tak\u00fdto postup mo\u017en\u00fd, m\u00f4\u017ee kupuj\u00faci po\u017eadova\u0165 primeran\u00fa z\u013eavu z ceny veci alebo od zmluvy odst\u00fapi\u0165. To neplat\u00ed, ak kupuj\u00faci pred prevzat\u00edm veci o rozpore s k\u00fapnou zmluvou vedel alebo rozpor s k\u00fapnou zmluvou s\u00e1m sp\u00f4sobil. Rozpor s k\u00fapnou zmluvou, ktor\u00fd sa prejav\u00ed v priebehu \u0161iestich mesiacov odo d\u0148a prevzatia veci, sa pova\u017euje za rozpor existuj\u00faci u\u017e pri jeho prevzat\u00ed, ak to neodporuje povahe veci alebo pokia\u013e sa nepreuk\u00e1\u017ee opak.\u00a0<br>\u00a0\u00a0<br>Zhodou s k\u00fapnou zmluvou sa najm\u00e4 rozumie, \u017ee pred\u00e1van\u00e1 vec m\u00e1 akos\u0165 a \u00fa\u017eitkov\u00e9 vlastnosti zmluvou po\u017eadovan\u00e9, pred\u00e1vaj\u00facim, v\u00fdrobcom alebo jeho z\u00e1stupcom popisovan\u00e9, alebo na z\u00e1klade nimi vykon\u00e1vanej reklamy o\u010dak\u00e1van\u00e9, pr\u00edpadne akos\u0165 a \u00fa\u017eitkov\u00e9 vlastnosti pre vec tak\u00e9ho druhu obvykl\u00e9, \u017ee odpoved\u00e1 po\u017eiadavk\u00e1m pr\u00e1vnych predpisov, je v tomu odpovedaj\u00facom mno\u017estve, miere alebo hmotnosti a zodpoved\u00e1 \u00fa\u010delu, ktor\u00fd pred\u00e1vaj\u00faci pre pou\u017eitie veci uv\u00e1dza alebo pre ktor\u00fd sa vec obvykle pou\u017e\u00edva.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Spolo\u010dn\u00e9 ustanovenia<\/h3>\n\n\n\n<p>Po vybaven\u00ed opr\u00e1vnenej reklam\u00e1cie sa z\u00e1ru\u010dn\u00e1 doba predl\u017euje o dobu trvania reklam\u00e1cie. V pr\u00edpade neopr\u00e1vnenej reklam\u00e1cie sa z\u00e1ru\u010dn\u00e1 doba nepredl\u017euje. Doba trvania reklam\u00e1cie sa po\u010d\u00edta od nasleduj\u00faceho d\u0148a po uplatnen\u00ed reklam\u00e1cie do d\u0148a vybavenia reklam\u00e1cie, teda doby, kedy bol kupuj\u00faci povinn\u00fd vec prevzia\u0165. O vybaven\u00ed je z\u00e1kazn\u00edk informovan\u00fd e-mailom, ktor\u00fd uviedol u\u017e pri n\u00e1kupe.<\/p>\n\n\n\n<p>Po vybaven\u00ed reklam\u00e1cie pred\u00e1vaj\u00faci upozorn\u00ed o&nbsp;ukon\u010den\u00ed reklam\u00e1cie kupuj\u00faceho bu\u010f telefonicky, SMS alebo e-mailom, najnesk\u00f4r do 30 dn\u00ed odo d\u0148a uplatnenia reklam\u00e1cie pred\u00e1vaj\u00faci vyd\u00e1 p\u00edsomn\u00fd doklad o&nbsp;vybaven\u00ed reklam\u00e1cie. Pokia\u013e bol tovar zaslan\u00fd prepravnou slu\u017ebou, bude po vybaven\u00ed automaticky zaslan\u00fd na adresu kupuj\u00faceho.<\/p>\n\n\n\n<p>Kupuj\u00faci je povinn\u00fd skontrolova\u0165 preberan\u00fd tovar a&nbsp;jeho s\u00falad s&nbsp;v\u00fddajn\u00fdm protokolom reklam\u00e1cie. Kupuj\u00faci \u010falej skontroluje kompletnos\u0165 tovaru, hlavne \u010di balenie obsahuje v\u0161etko, \u010do m\u00e1 obsahova\u0165. K&nbsp;neskor\u0161\u00edm n\u00e1mietkam nebude prihliadnut\u00e9. T\u00fdmito dojednaniami nie je dotknut\u00e1 z\u00e1konn\u00e1 lehota pre uplatnenie pr\u00e1v z&nbsp;chybn\u00e9ho plnenia.<\/p>\n\n\n\n<p>Ak bola reklam\u00e1cia tovaru v z\u00e1konnej z\u00e1ru\u010dnej lehote vybaven\u00e1 v\u00fdmenou tovaru za nov\u00fd, z\u00e1ru\u010dn\u00e1 doba sa predl\u017euje o dobu trvania reklam\u00e1cie.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">V. Z\u00e1vere\u010dn\u00e9 ustanovenia<\/h2>\n\n\n\n<p>Tento reklama\u010dn\u00fd poriadok je platn\u00fd od 01.06.2024. Tento reklama\u010dn\u00fd poriadok je k dispoz\u00edcii v s\u00eddle pred\u00e1vaj\u00faceho alebo ako dokument na www.leier.sk&nbsp;<\/p>\n\n\n\n<p>S\u00fa\u010das\u0165ou tohto reklama\u010dn\u00e9ho poriadku je <a href=\"https:\/\/www.leier.sk\/wp-content\/uploads\/2025\/02\/formular-uplatnenie-reklamacie.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Pr\u00edloha \u010d. 1 &#8211; vzorov\u00fd formul\u00e1r pre reklam\u00e1ciu<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>I. V\u0161eobecn\u00e9 ustanovenia Reklama\u010dn\u00fd poriadok je neoddelite\u013enou s\u00fa\u010das\u0165ou&nbsp;V\u0161eobecn\u00fdch obchodn\u00fdch podmienok&nbsp;(\u010falej jen &#8222;VOP&#8220;) Pred\u00e1vaj\u00faceho a opisuje postup, ak\u00fdm sp\u00f4sobom pristupova\u0165 pri reklam\u00e1cii tovaru nadobudnut\u00e9ho od Pred\u00e1vaj\u00faceho. Kupuj\u00faci, ktor\u00fdm je spotrebite\u013e, je povinn\u00fd sa zozn\u00e1mi\u0165 s Reklama\u010dn\u00fdm poriadkom a V\u0161eobecn\u00fdmi obchodn\u00fdmi podmienkami e\u0161te pred objednan\u00edm tovaru. Z\u00e1rove\u0148 kupuj\u00faci berie na vedomie, \u017ee je povinn\u00fd poskytn\u00fa\u0165 Pred\u00e1vaj\u00facemu potrebn\u00fa [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3221","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reklama\u010dn\u00fd poriadok pre pr\u00edpad \u017ee kupuj\u00faci je spotrebite\u013e | Leier.sk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.leier.sk\/en\/reklamacny-poriadok\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reklama\u010dn\u00fd poriadok pre pr\u00edpad \u017ee kupuj\u00faci je spotrebite\u013e | Leier.sk\" \/>\n<meta property=\"og:description\" content=\"I. V\u0161eobecn\u00e9 ustanovenia Reklama\u010dn\u00fd poriadok je neoddelite\u013enou s\u00fa\u010das\u0165ou&nbsp;V\u0161eobecn\u00fdch obchodn\u00fdch podmienok&nbsp;(\u010falej jen &#8222;VOP&#8220;) Pred\u00e1vaj\u00faceho a opisuje postup, ak\u00fdm sp\u00f4sobom pristupova\u0165 pri reklam\u00e1cii tovaru nadobudnut\u00e9ho od Pred\u00e1vaj\u00faceho. Kupuj\u00faci, ktor\u00fdm je spotrebite\u013e, je povinn\u00fd sa zozn\u00e1mi\u0165 s Reklama\u010dn\u00fdm poriadkom a V\u0161eobecn\u00fdmi obchodn\u00fdmi podmienkami e\u0161te pred objednan\u00edm tovaru. 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